- Restaurant sign ups have grown dramatically by more than four times in the last week
- Deliveroo announces a move to daily payments to help ease cash flow pressures for restaurant partners, as well as other initiatives to help support their transition to online
Melbourne, 25 March 2020: As Australian restaurants have been forced to close by the Government, and with more families at home due to the outbreak of COVID-19, restaurants across Australia are turning to delivery as a way to sustain their businesses and keep serving customers.
Deliveroo has seen almost 1,700 new restaurants join the platform in the past month, meaning more restaurants will be able to extend their sales through delivery. In the last week, there has been a 435% jump in how many restaurants signed up, compared to the two week period prior to this.
As restaurants close to dine-in customers, families will continue to be able to enjoy a wide range of restaurant food as more restaurants seek to serve families in their homes through delivery.
Restaurants turning to delivery on Deliveroo include large chains, local family favourites, fine dining restaurants, caterers as well as quick takeaways - the majority of which did not perform delivery services until now.
Deliveroo is the market leader in delivery-only kitchens, having launched the country's first ever purpose built, delivery-only kitchen concept in 2017 as part of its 'Editions' programme. Today, Deliveroo's Editions kitchens in Windsor and Collingwood are home to 45 brands who operate solely on delivery.
The company is now using this expertise to help guide restaurants as they make the transition from dine-in to delivery-only outlets during the period of the pandemic. Deliveroo is the only platform, for example, to publish detailed guidance on how restaurants can run delivery-only outlets safely, covering issues on how to minimise contact, packaging and hygiene best practice. Deliveroo has extensive expertise in this area which it will share with restaurants across Australia.
Responding to the needs of restaurants during this challenging time, Deliveroo has also:
- Announced it will move to daily payments for restaurants to help ease cash flow pressures
- Refocused all marketing initiatives to profile local restaurants and highlight delivery as 'open for business' in order to encourage consumers to support their local restaurants.
- Mobilised dedicated teams of people across the business to onboard and support restaurants who want to be able to deliver
- Introduced 'contact-free delivery' so that restaurants can give confidence to consumers that delivery is conducted safely
- Shared expert advice and guidance on how to operate safely during the outbreak
- Campaigned for more support for restaurants from government
Ed McManus, CEO, Deliveroo Australia, said:
"We are here to support our restaurant partners to digitise their businesses and adapt quickly to this new world. The strong message that we want to send to the public is that the Australian restaurant sector is still open for business. Please support your local restaurants - this is the time when we all need to come together as a community to support each other."
Wes Lambert, CEO, Restaurant and Catering Association, said:
"New restrictions placed on restaurants have forced thousands of businesses to revamp their business and focus on takeaway and delivery to survive. Seeing the surge in new restaurants signing up to platforms such as Deliveroo is proof that our industry doesn't want to close, but find new and innovative ways to reach their customers to continue to provide the food they love.
"It is vital that the Australian dining public understand the restaurant industry isn't shut and they need patronage now more than ever before. All their favourite locals are still cooking their favourite meals, all they have to do is open their phone and put in an order".
Gabi Machado, Managing Director of MISSCHU, said:
"We feel privileged to say that our MISSCHU tuckshops remain open. Our amazing team has always excelled in takeaway and delivery, which we are really grateful for in these times.
"The last week has been really tough and we have sadly had to roster down to skeleton staff but we hope to have everyone back on board one day soon. We will continue to adapt as best we can to the challenging and changing environment."
Some well-known brands who have joined Deliveroo that are live are:
- Chin Chin
- Soul Origin
- TGI Fridays
As well as expansions with key existing partners like Subway, KFC, and Roll'd in the quick, wholesome meal space and BP in the convenience space with their online brand - Couchfood.
Deliveroo partners with 8,000 riders nationally who on average choose to work 15 hours a week, while they fit work around study, hobbies, caring responsibilities or other jobs.
Rider numbers have grown by 50% over the past year demonstrating the growth in new ways of working in the on-demand economy.
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Globally, Deliveroo works with over 80,000 best-loved restaurants, as well as 50,000 riders to provide the best food delivery experience in the world.
Deliveroo is headquartered in London, with 2,500 employees in offices around the globe. Deliveroo operates in over 500 towns and cities across 13 markets, including Australia, Belgium, France, Germany, Hong Kong, Italy, Ireland, Netherlands, Singapore, Spain, Taiwan, United Arab Emirates and the United Kingdom.
Deliveroo operates in 13 cities across Australia, Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, Canberra, Geelong, Wollongong, Hobart, Newcastle, Cairns and Penrith.
Head of Corporate Affairs
+61 409 330 731