- Deliveroo rolls out new feature to enable customers and riders to choose contact-free delivery
- Deliveroo has upgraded its app to give customers, riders and restaurants confidence that they can order safely amidst spread of COVID-19
Melbourne, 16 March 2020: Deliveroo has today rolled out a new feature to enable customers and riders to choose contact-free delivery when they order from the food delivery company's app and website.
From today Deliveroo customers will be able to choose 'Contact-free delivery' at check-out. Riders will be able to see when a customer has selected this option in the order's delivery notes and will then follow a simple process to ensure there is no contact when the food is delivered.
Riders will be asked to let the customer know they have arrived, place their thermal bag open on the ground outside their door, step back at least 1 metre and wait nearby for the customer to collect the food before the order can be completed.
Riders are also able to make orders contact-less if they wish by letting customers know through the app before they arrive.
Deliveroo has given guidance to restaurants, customers and riders on how to remain safe during this period, and this is the company's latest update to help achieve this.
Last week, Deliveroo announced a 'hardship fund' for riders, so those who contract the COVID-19 virus or those who have been instructed to be in isolation by a medical authority will be eligible for financial support.
"The safety of our riders and customers is our top priority. That is why we are launching a new, contact-free delivery service. Customers and riders can request in the app that food is left safely on the doorstep. We remain in daily contact with local health officials to make sure we are offering the safest service possible to customers, riders and restaurants."
To watch how the feature works, click here.
Other action Deliveroo has taken:
- Establishment of a Rider Support fund to provide our most regular riders with financial help if they need to self isolate or are unable to work due to COVID-19
- Deliveroo continues to provide riders and restaurants with regular updates on the best hygiene practices and any government support or updates available to them
- Deliveroo has a 24/7 support team and riders, restaurants and customers are encouraged to contact our dedicated teams with any questions or concerns they may have regarding COVID-19
- Deliveroo is in daily contact with public health authorities in each market the company operates in to take advice, which all the company's actions are based on
Deliveroo partners with 8,000 riders nationally who on average choose to work 15 hours a week, while they fit work around study, hobbies, caring responsibilities or other jobs.
Rider numbers have grown by 50% over the past year demonstrating the growth in new ways of working in the on-demand economy.
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Globally, Deliveroo works with over 80,000 best-loved restaurants, as well as 50,000 riders to provide the best food delivery experience in the world.
Deliveroo is headquartered in London, with 2,500 employees in offices around the globe. Deliveroo operates in over 500 towns and cities across 13 markets, including Australia, Belgium, France, Germany, Hong Kong, Italy, Ireland, Netherlands, Singapore, Spain, Taiwan, United Arab Emirates and the United Kingdom.
Deliveroo operates in 13 cities across Australia, Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, Canberra, Geelong, Wollongong, Hobart, Newcastle, Cairns and Penrith.
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